1. Introduction
At StrokesandHopes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our counseling services, whether online or in person. By using our website and services, you consent to the collection and processing of your data as described in this policy.
2. Data Collected
Personal Information We Collect
When you use our services, we may collect the following types of information:
- Name, email address, phone number, and other contact details when you inquire or register for counselling.
- Information provided during counseling sessions, whether online or in person.
- Payment details for booking sessions (processed securely through third-party payment providers).
- Any other details voluntarily shared for service provision.
How We Use Your Data
Your personal data is collected for the following purposes:
- To schedule and provide counselling services, including individual and group sessions.
- To communicate important updates related to your sessions, appointments, or account.
- To ensure compliance with legal and ethical obligations in counseling practice.
- To improve our website and services through anonymous usage analytics.
Your information is never shared for marketing purposes without your explicit consent.
3. Online and Embedded Content
Our website may include third-party embedded content (such as videos, maps, or social media links). These external sites may collect data according to their privacy policies. We recommend reviewing their respective policies before interacting with embedded content.
Additionally, we use Google Analytics for anonymous tracking of website traffic. No personally identifiable information is stored.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
Our website uses cookies to enhance user experience and ensure smooth functionality. Cookies may be used to:
- Remember user preferences and session details.
- Analyze website traffic to improve our services.
You can manage or disable cookies through your browser settings. However, doing so may affect certain website features.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our team when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We do not sell or rent your personal data. However, we may share limited information with trusted third-party service providers where necessary to facilitate our services, such as:
- Payment Processing: Secure third-party payment providers for transactions.
- Online Booking Systems: Platforms used to manage appointments and scheduling.
These third parties are contractually obligated to maintain data privacy and security.
7. Data Retention Policy
We retain personal data only for as long as necessary for the purposes outlined in this policy. Counselling session records are securely stored for a limited period in compliance with professional and legal standards. After this period, data is securely deleted or anonymized.
If you wish to update or delete your personal data, you may submit a request to info@strokesandhopes.com
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
Under Singapore’s Personal Data Protection Act (PDPA), you have rights regarding your personal data, including:
- The right to access the demographic information we hold about you.
- The right to correct inaccuracies in your personal contact details.
- The right to withdraw consent for data processing (subject to legal and professional limitations).
To exercise your rights, please contact us at info@strokesandhopes.com
10. Legal Compliance and Data Disclosure
We may disclose personal information if required by Singaporean law or regulatory authorities in cases such as:
- Court orders or legal investigations.
- Protection of rights, safety, or property of our clients and business.
- Prevention of fraudulent activities.
We take all reasonable steps to ensure that such disclosures comply with applicable legal standards.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any modifications will be posted on this page, and we encourage users to review it periodically. Your continued use of our services constitutes acceptance of any updates.
f you have any questions about this Privacy Policy or how your data is handled, please contact us:info@strokesandhopes.com